In the untact era when almost all businesses are digital and online, digital services must reach end users effectively to enable successful businesses. That's why it's important to know whether the service is effectively delivered to end users in the web, mobile web and apps, and CS environments. End-user and application monitoring is at the heart of the performance management process, which is directly tied to business performance, allowing users to quickly identify service defects by identifying network and script problems.
Mobile App The meaning and value of each screen can be obtained from the user's behavior data. Objectively identifying insights about user's movements, unexpected usage patterns, and emerging usage patterns as intended in important events such as membership and purchase can help you find sustainable investment points in the future and grow your business. Understand users and optimize customer experience by identifying customer behavior patterns through visualized information such as heat maps, scroll spectra, and screenshots, as well as simple numbers, with little performance load on the app.
To gain more customers, generate more transactions, and generate more revenue, e-commerce and retail companies competitively discount prices and engage in aggressive promotions several times a day. As new events are provided with new products and plans every time, it is hard to expect the actual service to proceed stably by expanding infrastructure, checking and testing logic. As motivated events and promotions can cause customers to leave the company, it is important to create a stable system environment that can quickly and easily deliver various events by utilizing as many system resources and budget as desired without changing existing deployed systems.
When you click or touch to access the desired service, you may be exposed to an infinite loading screen or error screen due to network issues or a flood of transactions. With a few seconds of delay, many customers feel uncomfortable and dissatisfied, and try to get away from other sites. Therefore, it is necessary to provide an immediate and active response to customer behavior. Track and monitor end-user-viewed mobile apps, browsers, to each network segment and WAS query interval to better understand and take action against service delays. In addition, even when services are not immediately available due to heavy traffic that exceeds order of access can be provided to eliminate customer anxiety to achieve customer satisfaction.