With Corona-19 dominating our society day after day, it is important to deliver accurate information such as response guidelines for each situation or identifying the path of the confirmed person to prevent the spread of the community. Uncertain information can only add to the confusion of the people. In this case, the role of public institutions is important.
Public institutions should ensure the people's right to know through accurate information delivery. However, the resources and budget are too limited to serve the public. From the public's point of view, services are not available elsewhere. If a failure occurs, such as a server crash and a service outage, it can cause confusion in the entire community as well as large and small complaints.
In order to provide reliable digital services to the entire nation, we need to monitor service performance from all user perspectives in real time to identify and take action on issues first. Rather than just randomly increasing systems, a solution that allows large transactions to be controlled and processed within the reach of the system must provide the most efficient way to operate the established systems.
Benefits of state-led support policies or programs should be fairly available to anyone. However, digital services initiated to facilitate support projects often hinder fairness. When the site is paralyzed at the time of service opening and you don't know when it will resume, just a few lucky people benefit. The challenge is not only to control the large volume of access congestion that exceeds the availability of the system, but to provide them with reliable services, but also to provide them in a fair order.
Among users who have clicked to use the service, the number of users who can be processed by the system can be immediately entered and processed, and users who have exceeded the simultaneous processing range can wait in the order they clicked. While waiting, information about your order and expected time of connection can be provided. If the previous user leaves and becomes his or her turn, he or she can automatically enter and provide fair service to everyone.
