Individual businesses have many monthly, quarterly, semi-annual and annual business processes, including manufacturing, construction, and group companies that operate a number of branches together. This enables efficient allocation of resources and improved performance.
However, delays and paralysis can occur because these tasks are concentrated at a certain point in time. This can reduce work efficiency and satisfaction and eventually affect performance.
It is important to prevent system outages and delays to provide reliable services to large transactions on business-intensive days. At the same time, it is necessary to improve the quality of IT services so that they can finish their work fairly in the order in which they are commissioned to process.
Service performance is not the same for each site. In some areas, they may receive complaints that they are relatively slow to respond. And most performance problems identify only the user. Of course, service performance can vary because the performance levels of the infrastructure deployed in each site, line and network equipment deployment are significantly different. The important thing is that we should be able to plan and implement how to improve it.
Actual users should be able to monitor service performance in real time by region and device. And from Ajax call time to WAS queries for each data in the browser, response times should be monitored throughout the entire interval to quickly identify problems and take action. This is the most fundamental process for improving the quality of IT services.